Privacy Policy

SSI Visual Inspection [A brand name of Siddhi Sai International]

Website: http://www.ssiexport.com | Last updated: [23-10-2026]

Introduction

SSI Visual Inspection (“SSI”, “we”, “us”, “our”), a brand of Siddhi Sai International, provides visual inspection, qualification, and compliance solutions to manufacturers of injectable and parenteral drugs. We work with customers in more than 11 countries and take the protection of personal data seriously.

This Privacy Policy explains how we collect, use, share, and protect personal data when you visit http://www.ssiexport.com (the “Website”), contact us, attend our events, or do business with us. It also explains your rights under applicable data protection laws, including the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR, and India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By using the Website, you acknowledge that you have read this Policy. Where we rely on your consent, we will ask for it separately.

Who We Are (Data Controller)

For data protection law, the data controller is:

Siddhi Sai International (trading as SSI Visual Inspection), Registered address – Office No. 16, Aura Square, 2nd Floor, 17, Panchvati Rd, Gorwa, Vadodara, Gujarat 390016, India.

Personal Data We Collect

We collect only the data we need for the purposes described in this Policy.

a) Information you give us directly

Contact details: name, job title, company name, business email address, phone/WhatsApp number, country.
Enquiry details: the content of messages, product or service requirements, quotation and demo requests, and any files you send us.
Event and meeting information: details shared when you meet us at exhibitions, conferences or partnering meetings, or register for webinars.
Newsletter and download requests: your name and email address when you subscribe or request brochures, white papers or videos or any other marketing collateral.
Business relationship data: details needed to provide quotes, contracts, invoices, shipping, installation, qualification and after-sales support.
Recruitment data: CV and related information if you apply for a job or internship with us.

b) Information collected automatically

Technical data: IP address, browser type and version, device type, operating system, language, time zone and screen resolution.
Usage data: pages viewed, time spent, links clicked, referring website or search terms, and approximate location (city/country level).
Cookie and similar technology data, as described in our Cookie Policy.

c) Information from other sources

Business networks and platforms such as LinkedIn, trade directories, event organisers and publicly available business sources.
Referrals from business partners, distributors or existing customers.

We do not intentionally collect “special categories” of personal data (such as health, biometric or religious data) through the Website, and we ask you not to submit it. Our services are intended for business users; the Website is not directed at children under 16.

How and Why We Use Your Data (Purposes and Legal Bases)

Purpose	Examples	Legal basis (GDPR)
Responding to enquiries and requests	Replying to contact forms, sending quotations, arranging demos	Legitimate interests; steps before entering a contract
Providing products and services	Contract management, delivery, installation, qualification, training, support, invoicing	Performance of a contract; legal obligation
Marketing communications	Newsletters, product updates, event invitations, case studies	Consent, or legitimate interests for existing business contacts (where permitted by law)
Website analytics and improvement	Understanding traffic and content performance	Consent (for non-essential cookies)
Website security and fraud prevention	Protecting our systems, detecting misuse	Legitimate interests
Events and partnering meetings	Scheduling meetings, follow-ups, lead management	Legitimate interests; consent where required
Legal and regulatory compliance	Export/import documentation, tax, accounting, responding to authorities	Legal obligation
Recruitment	Assessing job applications	Legitimate interests; steps before entering a contract

Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms. Our interests include running and promoting our business, providing effective customer service, and keeping our Website secure. You may ask us for details of this balancing assessment.

Where we rely on consent, you may withdraw it at any time (see Section 9). Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Cookies and Similar Technologies

Our Website uses cookies and similar technologies to make the site work, measure performance and, where you agree, support analytics and marketing. Full details, including the categories of cookies and how to change your preferences, are in our Cookie Policy. You can change or withdraw your cookie consent at any time using the cookie settings link in the Website footer or through your browser settings.

Our Website may use analytics and tag-management tools such as Google Analytics 4, Google Search Console and Google Tag Manager, WhatsApp chat plugin, YouTube embeds.

Who We Share Your Data With

We do not sell your personal data. We share it only where necessary, with:

Service providers (processors): website hosting and maintenance providers, email and CRM platforms, analytics providers, cloud storage, IT support, and marketing tools, acting on our instructions under data processing agreements.
Business partners: authorised distributors, agents, logistics and shipping companies, and technical partners involved in delivering our products and services to you.
Professional advisers: lawyers, auditors, accountants and insurers.
Authorities: government, customs, tax or regulatory bodies where we are legally required to do so.
Corporate changes: a prospective or actual buyer or partner if our business is reorganised, merged or sold, subject to confidentiality.

We may also share data with third-party platforms you choose to interact with through the Website (for example, LinkedIn, YouTube or WhatsApp). Their use of your data is governed by their own privacy policies.

International Data Transfers

SSI is based in India, and our customers, partners and service providers are located in many countries. If you are in the European Economic Area (EEA) or the UK, your personal data will be transferred to and processed in India and potentially other countries outside the EEA/UK.

Where such countries have not been recognised as providing an adequate level of data protection, we protect your data using appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (and the UK International Data Transfer Addendum where relevant), together with supplementary technical and organisational measures. You may contact us for a copy of the safeguards we use.

Data Retention

We keep personal data only for as long as needed for the purposes described in this Policy, or as required by law. Typical periods are:

Data type	Retention period
Website enquiries and general correspondence	[24 months] after last contact
Marketing subscriptions	Until you unsubscribe or [36 months] of inactivity
Customer and contract records	Duration of the relationship plus [8] years (tax, accounting and legal requirements)
Analytics data	14 months, per our analytics settings
Recruitment data	[12 months] after the end of the recruitment process, unless you agree to a longer period

When data is no longer needed, we delete or anonymise it securely.

Your Rights

Depending on where you live, you have the following rights regarding your personal data:

Access: to receive a copy of the personal data we hold about you.
Rectification: to correct inaccurate or incomplete data.
Erasure (“right to be forgotten”): to ask us to delete your data in certain circumstances.
Restriction: to ask us to limit how we use your data in certain circumstances.
Data portability: to receive your data in a structured, commonly used, machine-readable format and have it transmitted to another controller where applicable.
Objection: to object to processing based on legitimate interests, and to object at any time to direct marketing.
Withdraw consent: at any time, where processing is based on consent.
Not be subject to automated decision-making: we do not make decisions based solely on automated processing that significantly affect you.
Complain: to your local data protection supervisory authority (see Section 14).

Under the DPDP Act, residents of India also have the right to nominate another person to exercise their rights in case of death or incapacity, and the right to grievance redressal.

How to exercise your rights: email us with the subject line “Privacy Request”. We may need to verify your identity before responding. We aim to respond within one month (or the period required by law) and will inform you if we need more time. There is normally no charge, unless a request is manifestly unfounded or excessive.

To stop marketing emails, click the “unsubscribe” link in any message or contact us directly.

Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. In the event of a personal data breach that is likely to affect your rights, we will notify you and the relevant authorities as required by law.

Third-Party Links

The Website may contain links to third-party websites, social media pages and embedded content. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Children’s Privacy

Our Website and services are intended for business professionals. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The “Last updated” date at the top shows when it was last revised. Where changes are significant, we will give appropriate notice on the Website or by email.